Life Insurance FAQs
Customer Service
> Life Insurance FAQs
Address Change
Claims
Loans
Policy Surrender
Beneficiary
Dividends
Name Change
Rate Reduction
Billing & Payments
Duplicate Policy
Ownership
Taxes
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Address Change
How do I change my mailing address?
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Beneficiary
What is a beneficiary?
Who is the beneficiary of my life insurance policy?
What is a 'beneficiary class'?
How do I change the beneficiary on my life insurance policy?
Can I add or remove a beneficiary from my current beneficiary designation?
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Billing & Payments
Why didn't I receive my bill?
Why did I receive a reminder notice?
Why did I receive a termination notice?
How should I respond to a termination notice?
What payments options are available?
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Claims
How do I file a claim?
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Dividends
What dividend options are available?
When and how can I change my dividend option?
When are dividends paid?
Can I withdraw my dividends?
What is option 'Withdraw dividend to pay premium EACH YEAR' located in the Surrender of Dividend section of the Policy Change Request Form?
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Duplicate Policy
I have lost my policy, how may I request a copy?
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Loans
How does a loan work?
How can I take a loan against my policy?
What is an Automatic Premium Loan?
How do I repay a loan?
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Name Change
How do I change my name on my life insurance policy?
(Refers to both Insured and Policy Owner)
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Ownership
What is a policyowner?
How can I change the ownership of my policy?
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Policy Surrender
How do I terminate my policy?
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Rate Reduction
My policy was originally issued with smoker rates but I have since quit smoking, will my rates change?
I was never a smoker, do I qualify for a rate reduction?
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Taxes
Are my dividends taxable?
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